{"id":2785,"date":"2025-06-27T14:11:34","date_gmt":"2025-06-27T14:11:34","guid":{"rendered":"https:\/\/i4.0.org.vn\/?p=2785"},"modified":"2025-07-13T14:14:53","modified_gmt":"2025-07-13T14:14:53","slug":"fwd-nang-tam-trai-nghiem-khach-hang-voi-nhung-cai-tien-moi-trong-bo-hop-dong-bao-hiem-va-ung-dung-di-dong","status":"publish","type":"post","link":"https:\/\/i4.0.org.vn\/en\/fwd-nang-tam-trai-nghiem-khach-hang-voi-nhung-cai-tien-moi-trong-bo-hop-dong-bao-hiem-va-ung-dung-di-dong\/","title":{"rendered":"FWD n\u00e2ng t\u1ea7m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng c\u1ea3i ti\u1ebfn m\u1edbi trong b\u1ed9 h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m v\u00e0 \u1ee9ng d\u1ee5ng \u0111i \u0111\u1ed9ng"},"content":{"rendered":"

Ti\u1ebfp n\u1ed1i chi\u1ebfn d\u1ecbch truy\u1ec1n c\u1ea3m h\u1ee9ng \u201cS\u1ed1ng \u0111\u1ea7y ch\u1ea5t t\u00f4i\u201d, C\u00f4ng ty B\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd FWD (FWD) ti\u1ebfp t\u1ee5c ghi d\u1ea5u \u1ea5n tr\u00ean h\u00e0nh tr\u00ecnh n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n \u2013 kh\u00e1c bi\u1ec7t, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 g\u1ea7n g\u0169i h\u01a1n v\u1edbi nh\u1eefng c\u1ea3i ti\u1ebfn trong b\u1ed9 h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng.\u00a0<\/span><\/i><\/p>\n

H\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m th\u00e2n thi\u1ec7n – Tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1i m\u1edbi t\u1eeb c\u00e1i nh\u00ecn \u0111\u1ea7u ti\u00ean<\/b><\/p>\n

Kh\u00f4ng ch\u1ec9 l\u00e0 t\u00e0i li\u1ec7u ph\u00e1p l\u00fd, h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m gi\u1edd \u0111\u00e2y \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n trong h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. V\u1edbi thi\u1ebft k\u1ebf hi\u1ec7n \u0111\u1ea1i, sinh \u0111\u1ed9ng, r\u00f5 r\u00e0ng, m\u1ed7i chi ti\u1ebft trong h\u1ee3p \u0111\u1ed3ng \u0111\u1ec1u \u0111\u01b0\u1ee3c FWD c\u00e2n nh\u1eafc nh\u1eb1m gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 ti\u1ebfp c\u1eadn, d\u1ec5 tra c\u1ee9u v\u00e0 c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi t\u00ecm hi\u1ec3u th\u00f4ng tin b\u1ea3o hi\u1ec3m.<\/span><\/p>\n

Ngay t\u1eeb trang b\u00eca, kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng m\u1ed9t h\u00ecnh \u1ea3nh hi\u1ec7n \u0111\u1ea1i, n\u0103ng \u0111\u1ed9ng v\u1edbi\u00a0 h\u00ecnh \u1ea3nh n\u00fat \u201cplay\u201d, m\u1ed9t bi\u1ec3u t\u01b0\u1ee3ng cho tinh th\u1ea7n s\u1ed1ng \u0111\u1ea7y c\u1ee7a FWD, c\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 l\u1eddi ch\u00e0o tr\u00e2n tr\u1ecdng t\u1eeb T\u1ed5ng Gi\u00e1m \u0111\u1ed1c, nh\u01b0 m\u1ed9t l\u1eddi cam k\u1ebft \u0111\u1ed3ng h\u00e0nh l\u00e2u d\u00e0i v\u00e0 ch\u00e2n th\u00e0nh tr\u00ean h\u00e0nh tr\u00ecnh s\u1ed1ng tr\u1ecdn v\u1eb9n c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

B\u1ed1 c\u1ee5c c\u1ee7a b\u1ed9 h\u1ee3p \u0111\u1ed3ng c\u0169ng \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh v\u1edbi danh m\u1ee5c t\u00e0i li\u1ec7u r\u00f5 r\u00e0ng, gi\u00fap kha\u0301ch ha\u0300ng nhanh ch\u00f3ng \u0111\u1ecbnh v\u1ecb n\u1ed9i dung c\u1ea7n thi\u1ebft. \u0110\u1eb7c bi\u1ec7t, ph\u1ea7n \u201cL\u01b0u \u00fd quan tr\u1ecdng\u201d \u0111\u01b0\u01a1\u0323c b\u00f4\u0309 sung \u01a1\u0309 \u0111\u00e2\u0300u, gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft nh\u1eefng th\u00f4ng tin quan tr\u1ecdng. B\u00ean c\u1ea1nh \u0111\u00f3, ch\u1ee9ng nh\u1eadn b\u1ea3o hi\u1ec3m c\u0169ng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y minh b\u1ea1ch, c\u00f4 \u0111\u1ecdng v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n.\u00a0<\/span><\/p>\n

FWD \u0111\u00e3 cho th\u1ea5y s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng khi t\u1eebng chi ti\u1ebft trong h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c ch\u0103m ch\u00fat \u0111\u1ec3 truy\u1ec1n t\u1ea3i th\u00f4ng tin m\u1ed9t c\u00e1ch g\u1ea7n g\u0169i, th\u00e2n thi\u1ec7n \u0111\u00fang v\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng \u201ckh\u00e1ch h\u00e0ng l\u00e0 trung t\u00e2m\u201d m\u00e0 c\u00f4ng ty theo \u0111u\u1ed5i.<\/span><\/p>\n

\"\"<\/p>\n

\u1ee8ng d\u1ee5ng di \u0111\u1ed9ng – Qu\u1ea3n l\u00fd h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m d\u1ec5 d\u00e0ng\u00a0<\/b><\/p>\n

Song song v\u1edbi b\u1ed9 h\u1ee3p \u0111\u1ed3ng m\u1edbi, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a FWD c\u0169ng \u0111\u01b0\u1ee3c n\u00e2ng c\u1ea5p \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m s\u1ed1 h\u00f3a m\u01b0\u1ee3t m\u00e0 v\u00e0 ti\u1ec7n l\u1ee3i h\u01a1n. V\u1edbi giao di\u1ec7n tr\u1ef1c quan, t\u1ed1i gi\u1ea3n v\u00e0 d\u1ec5 thao t\u00e1c, \u1ee9ng d\u1ee5ng cho ph\u00e9p kh\u00e1ch h\u00e0ng qu\u1ea3n l\u00fd v\u00e0 theo d\u00f5i h\u1ee3p \u0111\u1ed3ng, tra c\u1ee9u l\u1ecbch s\u1eed thanh to\u00e1n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch b\u1ea3o hi\u1ec3m m\u1ed9t c\u00e1ch nhanh ch\u00f3ng b\u1ea5t k\u1ec3 th\u1eddi gian hay \u0111\u1ecba \u0111i\u1ec3m.\u00a0<\/span><\/p>\n

\u0110i\u1ec3m nh\u1ea5n th\u00fa v\u1ecb l\u00e0 t\u00ednh n\u0103ng t\u00f9y ch\u1ec9nh \u1ea3nh \u0111\u1ea1i di\u1ec7n, t\u1ea1o c\u1ea3m gi\u00e1c c\u00e1 nh\u00e2n h\u00f3a, gi\u00fap ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y g\u1ea7n g\u0169i h\u01a1n trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c. M\u1ed7i thao t\u00e1c tr\u00ean \u1ee9ng d\u1ee5ng \u0111\u1ec1u \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u00e0o c\u1ea3n, n\u00e2ng cao s\u1ef1 ch\u1ee7 \u0111\u1ed9ng v\u00e0 tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng trong h\u00e0nh tr\u00ecnh b\u1ea3o v\u1ec7 t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n.<\/span><\/p>\n

\"\"<\/p>\n

T\u00e1i \u0111\u1ecbnh ngh\u0129a tr\u1ea3i nghi\u1ec7m b\u1ea3o hi\u1ec3m<\/b><\/p>\n

S\u1ef1 \u0111\u1ed3ng b\u1ed9 trong c\u1ea3i ti\u1ebfn gi\u1eefa h\u1ee3p \u0111\u1ed3ng b\u1ea3o hi\u1ec3m v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a FWD m\u1ed9t l\u1ea7n n\u1eefa kh\u1eb3ng \u0111\u1ecbnh: FWD kh\u00f4ng ch\u1ec9 \u201cn\u00f3i\u201d v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u00e0 \u0111ang th\u1ef1c hi\u1ec7n \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng nh\u1eefng h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3, nh\u1ea5t qu\u00e1n v\u00e0 c\u00f3 chi\u1ec1u s\u00e2u.\u00a0<\/span><\/p>\n

Trong b\u1ed1i c\u1ea3nh kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng k\u1ef3 v\u1ecdng cao h\u01a1n v\u00e0o s\u1ef1 minh b\u1ea1ch, ti\u1ec7n l\u1ee3i v\u00e0 c\u00e1 nh\u00e2n h\u00f3a, FWD \u0111\u00e3 nhanh ch\u00f3ng th\u00edch \u1ee9ng v\u00e0 \u0111\u1eb7t kh\u00e1ch h\u00e0ng \u1edf v\u1ecb tr\u00ed trung t\u00e2m cho m\u1ecdi s\u1ef1 c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u1ed5i m\u1edbi. V\u1edbi nh\u1eefng n\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng ngh\u1ec9, FWD \u0111ang t\u1eebng b\u01b0\u1edbc t\u00e1i \u0111\u1ecbnh ngh\u0129a l\u1ea1i c\u00e1ch m\u1ecdi ng\u01b0\u1eddi nh\u00ecn nh\u1eadn v\u1ec1 b\u1ea3o hi\u1ec3m, kh\u00f4ng c\u00f2n l\u00e0 g\u00e1nh n\u1eb7ng hay ngh\u0129a v\u1ee5, m\u00e0 l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft th\u1ef1c v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng trong h\u00e0nh tr\u00ecnh s\u1ed1ng \u0111\u1ea7y theo c\u00e1ch ri\u00eang c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

Ti\u1ebfp n\u1ed1i chi\u1ebfn d\u1ecbch truy\u1ec1n c\u1ea3m h\u1ee9ng \u201cS\u1ed1ng \u0111\u1ea7y ch\u1ea5t t\u00f4i\u201d, C\u00f4ng ty B\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd FWD (FWD) ti\u1ebfp t\u1ee5c ghi d\u1ea5u \u1ea5n tr\u00ean h\u00e0nh tr\u00ecnh n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n \u2013 kh\u00e1c bi\u1ec7t, c\u00e1 nh\u00e2n h\u00f3a v\u00e0 g\u1ea7n g\u0169i h\u01a1n v\u1edbi nh\u1eefng c\u1ea3i ti\u1ebfn trong b\u1ed9 h\u1ee3p \u0111\u1ed3ng […]<\/p>","protected":false},"author":2,"featured_media":2786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc"],"_links":{"self":[{"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/posts\/2785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/comments?post=2785"}],"version-history":[{"count":1,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/posts\/2785\/revisions"}],"predecessor-version":[{"id":2788,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/posts\/2785\/revisions\/2788"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/media\/2786"}],"wp:attachment":[{"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/media?parent=2785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/categories?post=2785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/i4.0.org.vn\/en\/wp-json\/wp\/v2\/tags?post=2785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}